As part of our continuous learning, Simulation Manager Riley Louie and Project Support Coordinator Malavika Menon took part in the Quality Improvement (QI) Challenge from September 2023 to April 2024, in hopes to better the utilization data collected for both attendance and feedback by 50% by April 2024. On April 17, 2024, Malavika and Riley presented their findings with the rest of the QI cohort, mentors and leaders.


Using certain QI tools such as the 5 whys, driver diagram, fish bone diagram, and process mapping, they were able to dig deeper at the problem at hand and further explore change ideas and ways to implement them. Since implementing the change ideas on December 4th 2023, there was a 150% increase in the attendance rate, 66.65% increase in facilitator feedback rate, and 27.1% increase in participant feedback rate.

We acknowledge that these efforts are a two-way street and would especially like to thank all the facilitators for their efforts and inputs to help us achieve our goal. Though the QI challenge had an end date, we hope that our data collection initiatives will continue and be ongoing.